What are the Key Trends Shaping Digital Transformation in 2021?
Digital transformation , hitherto progressing at its own pace, found renewed traction among business enterprises due to the prevailing pandemic. The situation has brought into sharp focus the critical role of digital services in keeping the operations moving, attending to customers’ feedback and enhancing their experience, and achieving ROI. The outcome has been apparent in the last six months wherein digital transformation services have seen acceleration at a scale that was not seen earlier. Attributes like customer experiences, quality across omnichannel environments, and security, have been accepted as must-have deliverables by enterprises. And those with a brick and mortar presence are reimagining their strategy of adopting digital transformation to stay relevant and competitive. The dynamic nature of the technology landscape and the aftermath of the pandemic have brought out some new trends to shape the digital journey in 2021. Key trends to shape any digital transformat...