QA transformation

  With customers determining the success of any software product in the market based on the experience they have with using the product, business enterprises have their task cut out. They need to reach out to the customers and address their queries in real-time. This has brought into sharp focus the role of CRM solutions (Customer Relationship Management) in improving customer relations, aligning people and business processes to scale, generating business intelligence, allowing distributed remote working, and safeguarding data, among others. Salesforce happens to be one such CRM solution that has a dominant market share of 19.8% and an annual revenue of $21.25 billion in 2021 (Source: backlinko.com).   Since the cloud-based CRM solution, Salesforce, is used across industries, it should be tested to check the smooth functioning of its code integrations and configuration. Salesforce CRM testing allows you to confirm the functioning of the customized build as per the agreed ...

  The intense pace of software development and deployment to meet the needs of both businesses and users has necessitated the validation of such software in the shortest possible time. And to drive the effectiveness of software quality assurance through detailed analytics and rapid execution, the software testing as a service (TaaS) model has become very useful. TaaS is an outsourcing model where all testing activities for an organization are executed by a service provider instead of the in-house team. The TaaS based quality assurance services help business enterprises to achieve continuous automated testing along the lines of Agile-DevOps. The service provider helps the testing processes of an organization to become streamlined, automated, and integrated into the SDLC. Software testing as a service can be leveraged by IT companies, especially start-ups, that lack the financial and human resources and technology to achieve a rapid pace of continuous testing. Testing as a service ...

  With digitization gathering pace and more companies or organizations going online, e-commerce has become the go-to domain for people, more so during the pandemic , to buy different types of products . Even statistics point to the upward trajectory of e-commerce, which is likely to reach $4.5 trillion in 2021 (Source: firstsiteguide.com.) The most popular e-commerce platforms, such as Amazon, eBay, Walmart, and others, have traffic going into the billions. The share of e-commerce vis-a-vis retail is steadily increasing, with 23.6% in 2025 and reaching up to 95% in 2040. The pandemic has given a boost to e-commerce, with UNCTAD stating that B2C sales notched up by 13 of the world’s top companies in 2020 stood at $2.9 trillion. There is no denying the fact that e-commerce is going to be the go-to domain for consumers in the future thanks to its convenience, usability, security, and round-the-clock availability, among others. However, the positive growth story does not mean every com...

  A web browser is arguably the most commonly used application for accessing the internet. Advancements in browser technology have enhanced their usability and made them an integral part of accessing various resources on the World Wide Web. They come with cookies, which allow activities such as recording history, enhancing user experience, and saving credentials, among others. Even though a browser makes it easy for a user to connect to the internet, it can bring a torrent of security threats through the very same route and create challenges for any cybersecurity testing company. Since these may contain confidential information such as user credentials, they are often targeted by threat actors to cause a data breach. Besides, browsers are more prone to security threats as they help users visit websites that may contain malware or other security vulnerabilities. The common browser security threats and the ways to prevent them are mentioned below:   Common browser security ...

  The need to survive in a competitive market and become one of the blue-eyed products has forced business enterprises to majorly focus on quality assurance. This was not the case even a few years back, when quality assurance was considered a low-level R&D job and characterized by poor attitudes, lack of attention, and low budget. And QA testers or engineers were resented by developers for being pesky. However, with the Agile-DevOps methodology being adopted by enterprises, quality testing has become an integral part of the SDLC. Here, testers work in close coordination with developers in iterative sprints to test a newly written code and pass it to the next phase only when it meets all quality requirements. The QA team, on its part, must know when to apply various types of testing to the software code, such as unit testing, system testing, and integration testing, among others. Importantly, it is not always possible to ensure 100% test coverage irrespective of the type of test...

  The success of digital transformation for any business or entity is based on the seamless digital experience it offers. It is not only about capabilities, but how the elements of digital transformation, including the platforms, function as per the needs of individual users. In a day and age where businesses burn the proverbial midnight oil to optimize user experiences using intelligent processes, the role of big data becomes crucial. In fact, with digitization being embraced by organizations across domains, platforms, and geographies, data management has become critical to remaining competitive.  If diverse, remotely located and distributed devices and processes generate a humongous quantity of data, it needs to be analyzed to make informed business decisions. For example, IoT devices generate a continuous stream of data in real-time, which should be analyzed in nanoseconds to make an informed decision. A driverless car can sum up everything. Here, data generated by sensors ...

  The fierce market competition in the online sphere, fuelled by the rapid pace of software deployment, has brought into sharp focus the role of QA professionals in delivering the best customer experience. The success or failure of a software application in the market is underpinned by the level of customer experience it delivers. It has been observed that customers no longer put their loyalty to the price or product, but to the brand or company delivering the best experience. Should a company not be able to keep up with shifting customer expectations, it can look down the barrel at failure. Even statistics prove the primacy of customerexperience in the acceptance of a product in the market. As per PwC research, 86 percent of customers are willing to pay more if they are assured of a great customer experience or CX. A Walker study in 2020 found that customer experience should be the key brand differentiator over price and product. So, with enterprises simplifying and modernizing t...