How to implement Salesforce better through Test Automation

 

Salesforce-better-through-test-automation

Salesforce has carved a niche for itself in the CRM segment owing to its attributes like SaaS offerings, continuous innovation, seamless integrations, rich and varied features, data analysis and reporting, and many others. The CRM market is growing steadily and is expected to touch 43.5 billion USD by 2024 at a compound rate of 0.4%. And if we talk about the top CRM software company in terms of market share, then Salesforce with 30.2% corners the lion’s share (source: Apps Run the World).

Why is Salesforce testing important?

As a CRM software suite, Salesforce executes a range of activities to support the business dynamics of any organization. Salesforce implementation includes integrations with several in-house or third-party applications. These may include social media, Apex programming, web portal and application, cloud-based software, outbound messaging, data loader, and many more. The smooth functioning of Salesforce depends on the seamless integration of these in-house and third-party software applications. However, due to time and budget constraints, the testing of such integrations is often overlooked. The results of such oversight can manifest in the form of customer dissatisfaction, higher cost of rework, sub-optimal performance, and a poor-quality product. Importantly, since Salesforce is a conglomeration of various software applications catering to different departments, customer segments, and objectives, Salesforce test automation should form an integral part of the SDLC.

What are the benefits of Salesforce automation testing?

Arguably the best thing about Salesforce is its ability to implement quick changes in the form of delivery cycles and continuous improvement. Since Agile-based Salesforce implementation leads to faster delivery cycles with new features, Salesforce test automation should complement manual testing in a big way. This is due to the fact that manual testing, if executed alone, has many shortcomings:

  • Extremely time-consuming thereby slowing down the delivery cycle
  • Expensive as more human effort is needed to complete a task
  • Repetitive tests are frustrating leading to undetected glitches

Salesforce automated testing, on the other hand, can deliver a slew of benefits to the organization:

Better speed and efficiency: Since a lot of human effort goes into executing manual testing, the speed and efficiency of the platform development suffer. However, test cases developed by automated testing services can conduct non-stop testing without human supervision. This increases the speed and efficiency of the development process, besides reducing the testing costs.

Better test coverage: Salesforce is a large CRM suite connected to a large number of applications catering to various functions and objectives. Moreover, these software applications go through various updates and changes from time to time. To ensure proper testing of the Salesforce CRM suite, sufficient test coverage should be there involving the execution of many test cases, edge cases, user scenarios, and more. And only data-driven Salesforce automation testing can ensure consistent performance and compatibility of various features and functionalities within the CRM software.

Quick detection of bugs: Since automated test cases can run incessantly, every line of code gets checked against a set of parameters for validation. This results in quick identification (and fixing) of glitches in the early phases of the SDLC. Also, Agile-DevOps outcomes like Continuous Integration and Delivery are achieved with Salesforce test automation.

Reduced cost of development: A large part of the development cost is attributed to rework, which becomes necessary once the CRM software system hits the market and customers report the inherent glitches. However, since glitches are detected and removed from the software a la Salesforce testing framework quickly, the end-customer receives better quality software sans glitches or functional issues.

Automatic report generation: At the end of Salesforce automated testing, a comprehensive report is generated by the testing system highlighting the success and failure of each test. The report helps testers to understand the location and types of bugs in the software for remediation.

High ROI: Salesforce test automation can result in quicker testing, higher productivity, reduced manual efforts and costs, and an error-free software suite. These lead to better user experience and adoption of the software by enterprises and contribute to a higher ROI.

Conclusion

The success of any organization in today’s competitive market depends to a large extent on the successful and accurate functioning of its CRM systems. Salesforce being the predominant CRM software in the market should be tested threadbare, especially using test automation, to help meet the business objectives of enterprises across segments.

Resource 

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts. 

Article Source: medium.com 

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